So UNPROFESSIONAL! I have talked to Christine Genavia here. I am ordering just 6 different mugs for my client in US (just to check the quality first before ordering more). I called the smart number listed in their ad last Feb28 and I said that i would be ordering 6 personalized mugs. Asked her if it will be ok to get that mug on March 7, saturday and if we can meet halfway. She said yes but i have to submit the pictures before wednesday (march 4), so she'll have more time do it so i can get it by saturday and we'll be meeting at cubao. I also informed her that i need very good quality prints on the mug, as my client is very detailed and perfectionist in terms of the product that they'll be getting. She said, "hindi daw ako mpapahiya" and they have Class A sublimation prints. I also asked her what are the dimensions of the wrap around print layout, as I will do the compilation and layouting of the picture of my client, as what my clients wants. I knew basic Photoshop, so I know how to crop the pictures and make it a collage. So I send the pictures and the Gcash by wednesday. I even asked her to email me the exact color of the medium green they have (but she didn't do it). I also reminded her about saturday,10 am meeting. So, the night before our meeting (that's friday), i texted her about our meeting on Saturday 10am, and then she just asked me if we can meet after lunch. I said no, because i thought we were ok with the time and i have an appointment by lunchtime. If i would not text her first, she will not inform me that the mugs were still not yet printed. Then, by saturday we end up meeting at 5pm at trinoma. Then gosh the print is horrible!!! minadali talaga!!!! palusot nya is that the resolution should be 300 and not 72. yes, i submitted 72 resolution, as she didnt informed me that it should be 300. If only she tell me that the pictures will not be good if she will print it by 72 resolution, then i could adjust it before saturday. but the f***! she printed the mugs on saturday morning!!!! How unprofessional! then now, i asked for a refund or a reprint of all the mugs on her cost, and she didn't text me again. I have been in a business since im a child, and i know how to make the customers happy. But for her, SHE ONLY NEEDED THE MONEY. SHE DONT CARE If THE CUSTOMER WOULD BE HAPPY OR NOT. BEWARE! THEY DONT PRODUCE CLASS A PRODUCTS. IL BE POSTING THE PICTURES OF THE MUG. HINDI LANG AKO NAPAHIYA SA CLIENT KO, TINANGGIHAN PA. HINDI MATINO KAUSAP. IN BUSINESS (DEAR!!!) KPAG SINABI MO, GAWIN MO. BUSINESS YAN EH. BE PROFESSIONAL DEAR. IT IS NOT MY FAULT KUNG MINADALI MU PAGPRINT NG PICTURES. I SUBMITTED IT AHEAD OF TIME. DAMI BUBBLES NUNG PICTURE. THEN UNG PAGKAGREEN NG MUG, LIGHT GREEN. LAKI NG BILL KO SA CELLPHONE KASI AKO PALAGI TUMATAWAG SA KANYA TO COMMUNICATE. WHEN UR IN BUSINESS, YOU NEED TO COMMUNICATE WITH UR CUSTOMER PARA MGKAINTINDIHAN KAYO. BE ORGANIZED! GET A CALENDAR! SO BEWARE! DONT TRANSACT WITH THIS. MARAMI PA SA GILMORE NA PERSONALIZED MUGS. AT SAKA UNG SA REBEL'D'ART, OKAY DIN PRINT NILA, MAKATI NGA LANG SILA. AT SAKA PAY KA LANG HALF, DONT PAY THEM IN FULL OR ELSE DI KA NA NILA PAPANSININ PAG MEI PROBLEMA KA SA PRINT, KASI NKUHA NA NILA PERA NILA! CHRISTINE GENAVIA, I TOLD U I AM A VERY UNHAPPY CUSTOMER.
wow dianne! it was good to hear from you. you probably should have texted me first. well anyway. you're saying that we are unprofessional when it comes to dealing withn you. we both know na pinagbingyan ko ung request mo regrding the mugs. you said medium green and that's what i've given you. the inner color mugs with personalized print that you ordered since mag kakaiba sila ng image should have been priced at 80 pesos each pero sabi mo 75 pesos na lang since you're also selling it.
We printed what you the file that you sent. its not only the resolution that's the problem. kasi kugn yung resolution na 72 as you quoted here ang problema we can easily change it to 300 and we're done. The problem is the pictures itself. Since ki nollage mo xa.. iba iba ang dim ng picture. may maayos may hindi. if i were to adjust it, merong sobrang liwanag, merong sobrang dilim. so yun, you know what im quite astounded na kaya mo pang mag comment ng ganyan. when in fact pinagbigyan pa kita ng meetup for what.. 70 pesos? kasi kamo pambenta mo ren.. that's fine, but dear you know where i live right? valenzuela city right beside bulacan. so if you're saying na mukang pera ako, i woudnt waste my time meeting you na hindi naman macocompensate yung efforts and pamasahe ko.
You submitted the pictures to be printed,. i printed them as is.
NAtuwa lang ako kasi you sounded so sweet on the phone.. i even texted you na we'll give you half the amount you paid if you order those mugs again. And this is the thanks i get.
You stated fairly clearly na you're a not so happy costumer. BUt with this attitude that you showed, i doubt you'd find a happy seller.. ( or even a contented one.)
After all i've done dianne..
nakakdisappoint ka..'
And oh, by the way YOU ARE NOT THE ONE WHO'S ALWAYS CALLING ME..
naka line naman po ako.. so i wouldnt mind a few pesos para maka usap ka.
Wise up. Own up na may mali ka rin..
YOu can always text me.
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